The capacity of calls and WhatsApp conversations AI can handle is defined by the contracted plan - it is not unlimited. For example, a plan may include 2,000 minutes of calls and 500 WhatsApp conversations per month. What matters is sizing the real volume your business needs before choosing a plan.
How Capacity Is Measured
Call Minutes
Total AI conversation time with customers by phone is counted, not the number of calls - one long call uses more minutes than several short ones.
Number of WhatsApp Conversations
Counted per conversation started with a contact, regardless of how many messages that conversation includes.
How to Know What Volume Your Business Needs
Check how many calls or WhatsApp messages your business currently receives in a typical month - that number is the starting point for sizing the right plan, with room for growth.
What Happens If the Plan's Volume Is Exceeded
Generally the plan can be expanded or overage can be paid for, depending on how the contracted service is structured - this is reviewed directly when setting up the plan.
Frequently Asked Questions
What if I don't know how many calls I receive per month?
You can start with a standard plan and adjust based on the real volume observed in the first few months.
Are minutes and conversations shared or separate?
It depends on the plan's structure - this is specified when the service is set up.
Can I change plans if my volume grows?
Yes, it's normal to adjust the plan as the business grows and contact volume increases.
Next Step
At WSI Plokus we size the plan based on your real contact volume. Check out how calls and WhatsApp with AI work or how much this service costs.
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