Data Deletion
WSI Plokus (Estrategias Online Caribe) operates the platform that some clinics use to serve their patients on WhatsApp. If you wrote to one of those clinics and no longer want us to use your data, here is how to ask.
How to ask
- On WhatsApp: send "Delete my data" to +52 55 3901 4441, ideally from the number you used with the clinic.
- By email: write to juancelias@plokuswsi.com with the subject "Delete my data".
Include your name, the WhatsApp number you wrote from and the clinic's name. We may ask you to confirm the number is yours.
You can also ask your clinic directly: the clinic is the controller of your data, and we act on its behalf.
What we do with your request
We block (restrict) your data:
- We stop using it.
- We stop sending you messages and reminders from our platform.
- It is kept, without being used, only for as long as the law requires.
This covers your messages, the transcripts of your voice notes, your contact details (name, number and WhatsApp profile name) and your appointments.
What is outside our control
- Your medical record is kept by the clinic; please ask the clinic.
- Meta (WhatsApp) keeps messages on its side under its own rules, and the chat stays on your phone until you delete it.
Time limits
We reply within 20 business days and, if the request is granted, apply the block within the following 15 business days, as set by Article 31 of Mexico's LFPDPPP. When the case justifies it, each period may be extended once by an equal period. We will let you know through the same channel you used to contact us.
Contact
WSI Plokus (Estrategias Online Caribe) · Irapuato, Guanajuato, Mexico
WhatsApp: +52 55 3901 4441 · Email: juancelias@plokuswsi.com
More information in our Privacy Policy.
Last updated: October 9, 2026.
