Terms of Service

These terms apply to the WhatsApp platform offered by WSI Plokus, the trade name of Estrategias Online Caribe, located in Irapuato, Guanajuato, Mexico. By using the platform, as a client clinic or as a person who writes to one of those clinics, you accept these terms.

1. The service

It is an automated assistant on Meta's WhatsApp Business Platform that answers messages and schedules appointments on behalf of our client clinics. Each clinic connects its own WhatsApp number.
Each clinic is the data controller for its patients' data. WSI Plokus is the data processor: we handle that data only on the clinic's behalf and to provide this service.

2. Acceptable use

The platform may not be used to:

  • Send bulk messages, unsolicited advertising or spam.
  • Write to people who did not give their number to the clinic or agree to be contacted.
  • Send content that is illegal, misleading, offensive or that violates other people's rights.
  • Try to access the platform or other clinics' data without permission, or disrupt how it works.
  • Any use that goes against WhatsApp's or Meta's rules.

We may suspend an account that does not follow these rules.

3. The clinic's responsibilities

The clinic agrees to:

  • Have its own privacy notice and hold its patients' consent to process their data and message them on WhatsApp, as the law requires.
  • Review and approve the replies and templates the assistant uses on its behalf.
  • Have its staff handle clinical questions, complaints and anything the assistant passes on.
  • Keep its patients' medical records, which belong to the clinic.
  • Comply with WhatsApp's and Meta's rules and with the laws that apply to it.

4. Not medical advice

The assistant does not give medical advice, does not diagnose and does not replace a health professional. It only gives general information about the clinic and schedules appointments. Clinical questions are answered by the clinic's staff. In an emergency, call 911.

5. Availability and no warranty

We do our best to keep the platform working well and without interruptions, but it may have failures or pauses, including for reasons caused by Meta, our providers or the internet. The service is provided «as is» and «as available», without warranties of any kind, to the extent permitted by law.

6. Limitation of liability

To the extent permitted by law, WSI Plokus is not liable for indirect damages, loss of profits or data, or for decisions made based on the assistant's replies. In any case, WSI Plokus's total liability is limited to the amount the clinic paid for the service in the last 12 months.

7. Meta and WhatsApp terms

The use of WhatsApp is also governed by Meta's and WhatsApp's terms and policies, including the WhatsApp Business Policy. If anything in these terms conflicts with them, Meta's terms prevail as far as WhatsApp is concerned.

8. Privacy and data deletion

How we handle data: Privacy Policy.
How to ask us to delete your data: Data deletion.

9. Changes to these terms

If we change these terms, we will publish the new version on this page with its date. If the change is significant, we will also notify client clinics by email or WhatsApp at least 30 days before it takes effect.

10. Governing law and courts

These terms are governed by the laws of Mexico. Any dispute will be resolved before the competent courts of Irapuato, Guanajuato.

11. Contact

WSI Plokus (Estrategias Online Caribe) · Irapuato, Guanajuato, Mexico
Email: juancelias@plokuswsi.com · WhatsApp: +52 55 3901 4441

Last updated: October 9, 2026.